CONTINENCE PROBLEMS? CONTINENCE ADVISORY SERVICE. Information provided by PROVIDE for WhereIsTheCare

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Continence Advisory Service – Adult

• Contact 01621 727211 – Enquiries & referrals
• Fax : 01245 397763
• Email: provide.continence@nhs.net
• Address : Continence Service
St Peter’s Hospital
Spital Rd
Maldon
CM9 6EG

 
Eligibility criteria
Adults registered with a GP in the NHS Mid Essex area.
Service details
We treat or support:
• Urinary and faecal problems/incontinence.
• Pelvic floor problems, including electrical stimulation treatment.
• Teaching and management of intermittent self-catheterisation.
• Selection and supply of continence products, in cases where specific criteria is met.
• Long-term management of incontinence.
• Education for carers and professionals.
We are not able to treat people with indwelling urinary catheters.
Our service is provided by a clinical nurse specialist, continence adviser, continence nurses, associate practitioner and healthcare support workers.

 

Service Delivery
Our service runs clinics on Monday, Tuesday, Wednesday and Thursday, at these venues:
• Braintree
• Chelmsford
• Halstead
• Maldon
• South Woodham Ferrers
• Witham

 
Referral process
You can refer yourself directly by calling us on the telephone number listed in the contacts box on this page.
You can be referred by any healthcare professional, such as your GP, a practice nurse, hospital, social services department, district nurse, health visitor, midwife, care agency or residential home. They must fax or post a letter to us.
The average time from referral to first appointment (assessment) is two weeks for home visits

 
Customer Survey Results for this Service
• 98% said the service was reliable.
• 96% said they were treated with sensitivity, respect and understanding.
• 95% said they were treated with privacy and dignity.
• 90% said their care was tailored to their individual needs.
• 89% said any answers to questions they had were easy to understand

 

www.provide.org.uk

Providing a broad range of community services across Essex, Cambridgeshire and Peterborough, as well as the London boroughs of Waltham Forest and Redbridge.