Stop press: The Care Act is now live
Find out what helps on offer
The Care Act is now live and while there’s been lots of employee communications over the past few months, there are a couple of snippets of news you probably haven’t heard much about.
The first one is the website


The Care Act requires the council to provide and information, advice, guidance and advocacy services for those in need of care and support and for their families. We’ve just launched the website as part of that service offer.

The website currently has all the information needed so we’re compliant with the legislation but this is just the starting point for us. We’re ambitious to develop the site into a useful resource that can be used by residents and professionals alike. To help us get the site right, we’d like to know what you think. Please send your comments or suggestions for additional content and functionality to

The second area we’ve got new news for is carers. Carers are the group that sees the biggest impact from the Care Act and in response to our new carers’ responsibilities, we’ve just launched ‘Carers Count in Essex’ (link to follow). This document outlines the changed approach to carers that’s being developed between the council, NHS, the voluntary sector and carers.

The challenge of the new approach is to make sure support services that work towards better outcomes and really meet their needs are available to all carers.

To meet this ambition Supporting Carers in Essex (a partnership of charities working together to support unpaid carers of all ages across Essex) is now funded to provide a new package of carer support services from 1 April. It provides a single contact point for carers anywhere in the county via a single telephone number or email address and a central point of reference for professionals.

Carers or those calling on behalf of the carer can call 0300 0300 770 8090 (Monday to Friday, 9am – 4.30pm) for information and support or email

The Rapid Response service is contactable from 7am to 10pm, 7 days a week. Some initial information will be taken at this point and then the carer will be contacted within 3 days. They are able to refer carers to very niche or specialised support if needed.

The services on offer to carers are
• Adult carer community-based support, delivered by phone, home visits and peer –led support groups providing;
 Practical and emotional support, information and signposting
 Crisis and contingency planning
 Carers training
 Volunteer-led counselling

• Hospital carer support, in all acute hospitals in Essex (phased in during 2015)
 Providing practical and emotional support for carers when the cared for person is admitted to hospital
 Working with discharge teams to make sure discharge package in place

• Macmillan carer support of people at end of life, provided in partnership with Macmillan Cancer Support (phased in during 2015)
 Practical and emotional support service for carers looking after people with a terminal diagnosis or at end of life
 Delivered by home visits, over the phone and regular drop-ins in each of the acute hospitals in Essex and community hospitals

• Carers Rapid Response service – providing breaks for carers in crisis
 Support for carers experiencing exceptional difficulties or waiting to have a carers assessment
 Taking care of their cared-for in or out of the home, depending on carer preference.
 A short term response, offering up to 48 hours of care (up to 4 hours per session) over a period of up to 12 weeks

• Young carers secondary school-based support for carers aged 11 to 18 (phased in during 2015)
 Practical support, information and signposting and individual emotional support, identifying issues relating to their caring role that are affecting their education.
 Working with staff and governors to raise awareness of young carer issues

• Young adult carers transition support for carers aged 16 to 24, delivered through one-to-one support sessions and group drop-ins
 Identifying issues relating to their caring role and providing practical and emotional support as they move into adulthood.
 Personal development such as basic cooking skills or managing personal finances.
 Working with colleges and universities to raise awareness of young adult carer issues.



Please make sure your staff understand the changes for carers and know where to go to if they need support as carers or where they can signpost residents who need help.
For more information about carers, please email Benjamin Poulton –