POhWER Advocacy Support Centre

I am keenly aware grass root support to advertise advocacy services is key to ensuring people know what they can access for support.

As of the 1st of July 2014, POhWER will not longer provide the NHS Complaints service (ICAS) in Central Essex – SEAP will be taking on this service.

However, in the East of England we have other services we have retained covering NHS Complaints Service (Norfolk, Peterborough, Cambridge and Thurrock), Community Advocacy (Thurrock), IMCA/Dols/Paid Rep  (Thurrock, Norfolk), IMHA (Thurrock, Central Essex, Norfolk) and of course support to be signposted as needed, if we do not provide it we support people to find out who do

We have our iaasc centre that supports all queries that come in supporting everyone with information and advice and signposting – this can be accessed by all on 0300 456 2370 or pohwer@powher.net, also review for local specific services via our main website http://www.pohwer.net/in-your-area/uk-map for local provisions of advocacy provided by POhWER.

Our Services

POhWER delivers information, advice, support and advocacy services throughout England. We aim to support people who face difficult issues and want to make their voice heard.

We regularly work with:

  • People who feel they have been let down by the NHS and want to make a complaint,
  • Older people,
  • People with mental health issues,
  • People with sensory impairment,
  • People with physical disabilities,
  • People with learning disabilities,
  • Children and young people,
  • People with autism,
  • People who have experienced discrimination or exclusion.

All POhWER’s services are free, independent and confidential.

Advocacy plays a big part in the services we provide. Advocacy is about:

  • Ensuring people have the information they need to make the right choices for them,
  • Supporting people to speak up and be heard,
  • Helping people to secure their rights, and the services and support they need,
  • Enabling people to play a full part in their communities.

An advocate will listen to you, help you talk to people and ask them questions, go to meetings with you, help you understand information given to you, and your rights, make telephone calls for you and write letters with you.

An advocate will not tell you what to do, talk to people you don’t want them to talk to or keep information from you.

POhWER advocates are highly trained and independent.

Please follow this link for our local website for Thurrock: http://www.pohwer.net/in-your-area/where-you-live/thurrock. This local site will change from the 1st of July due to SEAP taking on the NHS Complaints Contract.


Anita McArthur-Worbey, Community Manager