- Thank you for all your help with our complaint, I really think it helped to make some very positive changes to patient treatment and I thought the improved structure took some burden off the nursing staff”.
- “Many thanks for all your help and advice. We wanted to say a huge thank you for all your advice which certainly helped in dealing with the social worker”.
- “I phoned someone I knew who told us about WhereIsTheCare.co.uk and I contacted them, now from them I know of a number of avenues to turn to. I wasn’t given this information”.
- “After a long conversation she (Katie Warren) came up with several phone numbers that should be available to all and also xxxxxxxx’s number and email, someone responsible at Social Care at Essex Council. I am not sure what happened during this week but I had a group meeting soon after and did not know that there were that many people working for the NHS”.
- “Thank you for everything. You are doing a fantastic job”.
- “Eventually, my mother’s own G.P finally came out on Friday and I requested that my mother be sent to the Rapid Assessment Team at the Braintree Community Hospital to find out what was wrong with her. This was suggested on the advice from Where Is The Care”.
- “Katie and Kevin have been an invaluable source for me when I needed information”.
- “If it was not for Katie and Kevin Warren and Where Is The Care’s support I may not have been able to continue to be a carer now”.
- “Katie Warren told me about PALS, advocacy, social team workers in the hospital, no-one told me”.
- “It was only after speaking to Katie Warren from, ‘Where is the care,’ that we discovered there was re-ablement available.
Date Experience Happened