Report of results from complaint. Training had taken place for dementia, a new ward administrator to co-ordinate discharge and contact with family and friends of patients and a dedicated hospital diabetic nurse. First-hand experience satisfactory, and more care visible for diabetic patients during delays. No direct experience with new discharge procedures but daughter happy with the information received and treatment received for her eldelry father. She feels our encouragement to raise concerns with P.A.H. has helped to make very positive change.
Date Experience Happened