A Safeguarding of Vulnerable Adults (SOVA) alert was taken out by an Adult Social Care Worker as she considered there was further risk to Renee and others in the care home in which Renee sustained pressure sores.  This is a legal process of investigation by a Council, it was not investigated.  These minutes show the family discovering this error, questioning Adult Social Care about this process, acknowlegements that this SOVA was signed off against procedure by an Adult Social Care manager.  It records the family’s questioning and comments – and disgust.

The legal SOVA process goes through a number of stages called SETSAFs.  Through reporting, investigation, and outcomes.  This SOVA alert taken out by Adult Social Care staff themselves was not taken to this legal conclusion.  This was later apologised for by Acting Executive Director of Adult Social Care, Essex County Council Liz Chidgey.  This means this was not investigated properly or at all and the due safeguarding processes were not put in place that could or might have been and residents may still have been at risk.

The family asked for the dismissal of the Social Work Manager whose signed off this documentation without proper investigation.  The answer was: it would be dealt with.

The family say” We need more accountability in elderly care”. 

“You can request whether any SOVAs have been taken our for your loved one with their permission or if you have a Power of Attorney if they have lost mental capacity” with a public information request under the Freedom of Information Act.  You can also request to see information an organisation holds about you, called a Subject Access Request (see our Article on this subject under our Articles page from the Home Page), this is created by section 7 of the Data Protection Act.



Date Experience Happened

Not Supplied