Comments made in mum’s Adult Social Care records pulled under Freedom of Information revealed upsetting and shocking comments.  Information proving procedures were not adhered to including safeguarding procedures.  The comments demonstrate that no-one stopped to consider what the family were saying about Renee’s care.  Instead. relationships going forward with the family were prejudiced by professionals’ opinions and assumptions about them simply because we were raising concerns and complaints about Renee’s care.

Adult Social Care agreed and apologised, and we wanted this apology put on the front of mum’s social service case notes and acknowledgements of errors made by Liz Chidgey, Executive Director of Adult Social Care, she agreed.  We also wanted our statement to be attached to mum’s case file, this was agreed and can be viewed under Our Documents below.   *

No-one should be allowed to make notes and comments about famliies in this way.  These comments as agreed by Adult Social Care follow families – they paint an incorrect picture, they blur the issues and professionals miss the message that the family is giving – of genuine concerns being raised.

There should be an open culture in the care environments of the elderly which encourages older people and their families to raise their concerns and that they will not be adversely treated.




Date Experience Happened

Not Supplied