Katie Warren was offered to apply to be a volunteer Mealtime Companion at Broomfield Hospital after requesting to be involved to help with services to elderly patients where she could. This was at the end of her and her husband’s long complaint process regarding her mum’s care there. The family and the Trust continued to work together having regular meetings to action areas for improvement that came from the complaint process. This document is some informatoin highlighting of things we as a family feel that can happen if one puts their head above the parapet, we wish things like this to change. Please do not be put off raising any concerns you might have about any care you receive. And do remember to tell us on our story page about your experiences good and bad!
We continue to work together with the Mid Essex Hospital NHS Trust to improve care. If you are able to volunteer, please contact the hospital.