04.11.09   Because we were raising concerns about mum’s care a Case Conference was called to discuss our concerns we had about mum’s safety and care.  We were fighting for competent care and nursing care, however the whole situation was surreal, the only people that seemed concerned was us and our ICAS advocate, we were addressed as if we were simply causing a fuss and everyone was acting as if there was no need for concern.  We were horrified.  We were told mum does not qualify for nursing care, this was incorrect.

Present: Katie and Kevin Warren, owner and managers of xxxxxxxxxxx Care Home, ICAS advocate, 2 members of District Nurse Service including Manager, physiotherapist, 2 members of Adult Social Care, GP did not attend but was invited.

This gives you an idea of the things that were happening to mum and us, our opinions.



Date Experience Happened

Not Supplied