An apology is what our 4 year legal action was all about. We received this apology from the NHS Commissioning Board for their part in the failures. ” … failure to provide a care plan prior to her developing pressure sores and a failure in providing a suitable pressure relieving mattress to alleviate the sores. Apologies for the failures identified and the delay in recover from the pressure sores that she suffered as a result of in consequenc. … apologies to you for the failures of the Mid Essex Primary Care Trust and the staff concerned”. So thank you for these words.
There has been no apology of any kind from the care home which is in our opinion disgusting.