WE ARE PLEASED TO TELL YOU THAT THE FOLLOWING HAVE AGREED TO ENGAGE WITH WhereIsTheCare? TO TAKE OUR FEEDBACK IN AIMING TO IMPROVE SERVICES TO YOU, AND INVOLVE US IN THEIR EVENTS AND PROCESSES – FANTASTIC! AND THE LIST IS GROWING …
AGE UK Essex * Basildon and Thurrock University NHS Foundation Trust (Hospital) * East of England Ambulance Service NHS Trust * ECC Adult Social Care * Essex Cares * Farleigh Hospice, Chelmsford * Healthwatch Essex * Healthwatch Southend * Mid Essex Clinical Commissioning Group * Mid Essex Hospital NHS Trust (Broomfield Hospital, Chelmsford) * North East Essex Clinical Commissioning Group * North Essex Partnership NHS Foundation Trust * Provide (a social enterprise company and the leading provider of community services within mid Essex) * St Lukes Hospice, Basildon |* South Essex Partnership University NHS Foundation Trust * Southend University Hospital NHS Foundation Trust * Princess Alexander NHS Hospital Trust, Harlow * Thurrock Council – Adult Social Care
* Feedback / updates that we receive from authorities, organisations and companies in Essex that have agreed to work with and use WhereIsTheCare as one channel of information to help to them to investigate and make plans to improve vulnerable elderly peoples’ care services they provide.
* Some responses made by unpaid family carers who have received information and signposting from WhereIsTheCare.
|31/03/2016||COMMENTS RECEIVED ABOUT WhereIsTheCare||
|31/03/2016||Princess Alexandra Hospital, Harlow – March 2016||
Report of results from complaint. Training had taken place for dementia, a new ward administrator to co-ordinate discharge and contact with family and friends of patients and a dedicated hospital diabetic nurse. First-hand experience satisfactory, and more care visible for diabetic patients during delays. No direct experience with new discharge procedures but daughter happy with the information received and treatment received for her eldelry father. She feels our encouragement to raise concerns with P.A.H. has helped to make very positive change.
|27/08/2015||Essex County Council – Adult Social Care||
Councillor Anne Brown has responded to some concerns that have been raised and brought to her attention as requested. She has successfully helped and resolved some of these areas. Thank you. One concern was not resolved and the complainant remains unsatisfied in the area of dementia care. If you have any reports about dementia care in Essex please put your experience on this website. Thank you.
|17/08/2015||Age UK Essex||
Age UK Essex appreciating our support and feedback and are taking action. With a report of poor service by us, the Chief Exec explains they have set up a Customer Care Centre to address these sorts of issues which is great. And for two very isolated elderly folk we met they have gotten straight into contact and will be a lifeline to them with their befriending and other services. Thank you.
|11/08/2015||Provide (offer community care services across Essex) welcome WhereIsTheCare||
WhereIsTheCare was welcomed to give some information about the website and why it was started to Provide staff at a staff meeting at St Peters Hospital, Maldon on Tuesday 11th August 2015. Katie Warren spoke about her mum’s care and their experiences and their aims of the website.