Patient and Public Involvement in EEAST

East of England Ambulance Service NHS Trust (EEAST) recognises that to create a patient centred organisation there has to be real involvement and engagement with service users, local people and groups. We activity seek feedback from our service users, their families and members of the public so we can learn from your experience of our service.

We have a number of ways in which service users can give us feedback. Similarly to all NHS trusts we have a patient services department who can be contacted with complaints, compliments or queries about the service. EEAST also runs a comprehensive patient survey programme and our patient and public involvement team regularly visit users of our services to interview them face-to-face about their experience.

We also go to events and shopping centres around the region with our public engagement stall and encourage members of the public to come and share their experience of our service with us. EEAST also works with Healthwatch and a number of community groups and other feedback services in the region who represent the views of patients and the public to us through the feedback they receive.

The purpose of all these activities is to give us the opportunity to assess the quality of care EEAST provides and to learn and identify areas of improvement directly based on patient feedback. We welcome feedback from any individual or group representing patients’ views. We are happy to work with ‘Where is the Care’ to make sure we are hearing the experiences of all patient groups particularly those represented by ‘Where is the Care’ who are often our most vulnerable and frequent service users. We would encourage anyone who wishes to share a story with us to get in touch.

For further information on patient and public involvement at EEAST, our survey programme or how to contact our patient services team please visit our website: www.eastamb.nhs.uk

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