Congratulations to whereisthecare.co.uk on this initiative. The website casts light on bad practices which should be welcomed. My hope is that this website will help to ensure that elderly people are treated with care and dignity, although we must recognise that no system is perfect.
Where mistakes are made, I would encourage people to contact their MP as we do take cases up and help our constituents. You can find out who your MP is at http://www.parliament.uk/mps-lords-and-offices/mps/