Listening and acting upon feedback from our patients, their loved ones and carers forms a core component of the way we shape the services we provide. Our aim at SUFT it to provide ‘Excellent care from excellent people’ and working with external organisations such as ‘Where is the Care’ assists us in realising this vision. We actively promote feedback to us through a variety of routes and working with our partner organisations provides us with sources of feedback that we may otherwise not have access to. Only by listening to what the users of our service have to say can we be truly responsive to the needs of the communities that we serve.

 

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