READ OUR DOCUMENTS

We have many documents, here a just a few we are making available to give you some idea of the process we have been through, to inform you, and to help empower you wherever possible.  Click on the links (orange writing) to the left to see our documents.

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RENEES PRESSURE SORES HEALED – BEFORE AND AFTER HEALING

In Care Homes

 

Renee058Photo Pressure Sores Sacral Renee056Renee061

Pressure Sore 2 Protet

 

Healed with family’s intervention and at Home with Family

 

At Home - Healed2At Home - Healed1At Home - Healed5Pressure sores healed sacral

 

 

LEGAL CLAIM APOLOGY LETTER – NHS COMMISSIONING BOARD (DISTRICT NURSES)

An apology is what our 4 year legal action was all about.  We received this apology from the NHS Commissioning Board for their part in the failures. ” …  failure to provide a care plan prior to her developing pressure sores and a failure in providing a suitable pressure relieving mattress to alleviate the sores.  Apologies for the failures identified and the delay in recover from the pressure sores that she suffered as a result of in consequenc.   …  apologies to you for the failures of the Mid Essex Primary Care Trust and the staff concerned”. So thank you for these words.

There has been no apology of any kind from the care home which is in our opinion disgusting.

CHEQUES JULY 2014 – OUT OF COURT SETTLEMENT BY BOUCHERNE CARE HOME AND NHS COMMISSIONING BOARD

Letters from our solicitors Thompsons dated 2014, enclosing cheques each for £14,000 from the NHS Commissioning Board for the District Nurses who admitted some liability and apologised, and Boucherne Care Home, Heybridge, Maldon who admitted no liability and gave no apologies, totalling £28,000 as an out of court legal settlement.

ADULT SOCIAL CARE – APOLOGY DECLARATION ON FRONT OF RENEE’s RECORDS

Comments made in mum’s Adult Social Care records pulled under Freedom of Information revealed upsetting and shocking comments.  Information proving procedures were not adhered to including safeguarding procedures.  The comments demonstrate that no-one stopped to consider what the family were saying about Renee’s care.  Instead. relationships going forward with the family were prejudiced by professionals’ opinions and assumptions about them simply because we were raising concerns and complaints about Renee’s care.

Adult Social Care agreed and apologised, and we wanted this apology put on the front of mum’s social service case notes and acknowledgements of errors made by Liz Chidgey, Executive Director of Adult Social Care, she agreed.  We also wanted our statement to be attached to mum’s case file, this was agreed and can be viewed under Our Documents below.   *

No-one should be allowed to make notes and comments about famliies in this way.  These comments as agreed by Adult Social Care follow families – they paint an incorrect picture, they blur the issues and professionals miss the message that the family is giving – of genuine concerns being raised.

There should be an open culture in the care environments of the elderly which encourages older people and their families to raise their concerns and that they will not be adversely treated.

 

ADULT SOCIAL CARE – FAMILY STATEMENTS ON FRONT OF RENEE’S CASE FILES

Family’s statement agreed by Executive Director of Adult Social Care to be attached to the front of Renee’s case files commenting on the errors and unappropriate and negative remarks made about Katie Warren.  See also Adult Social Care Apology Documentation on front of case files by Liz Chidgey, Executive Director, under Our Documents.